Telephone Advice

We’re in the process of moving offices between March – end of April 2025.

Our telephone and video call services will be operating on a reduced , temporary timetable whilst we relocate our team to the new premises and set up our phone system there.

Effective from Monday 24th March , you can call our local advice line on

0808 278 7991 at the following times:

Monday:                      NO PHONE SERVICE
Tuesday:                     10:00 – 16:00
Wednesday:               10:00 – 16:00
Thursday:                   10:00 – 16:00
Friday:                         NO PHONE SERVICE

Calls to this number are free.

Depending on your issue we may be able to help you during your first call. If the issue is more complicated, we will take some background details about your case and arrange for an adviser to call you back for a telephone appointment.

If you can’t get through first time, you can also TEXT the word ADVICE to 88008 and we’ll aim to call you back within 3 working days. Standard network charges apply.

• Please note that if we call you back, our number will show as withheld.
• If we don’t reach you on the first call, we’ll try a couple more times.
• If you don’t reply, or you haven’t given us permission to leave a message, our staff will move on to take other calls and you will need to call us back when you’re available.

You can also get advice by using our email advice form or online.

If you have problem relating to Universal Credit (UC) or need help making an initial claim of UC , then you might like to call our Help to Claim service on 0800 144 8444

If you need help with a ‘consumer problem’ , i.e. you are dissatisfied with goods or services you’ve bought, then you may wish to ring our Consumer Helpline for advice on 0808 223 1133