Working with Us
Citizens Advice Milton Keynes recognises the positive value of diversity promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds regardless of their race, gender, age, sexual orientation, or disability.
Working with us offers a unique challenge and a chance to understand many of the problems faced by people living in your community.
We are here to help local people in Milton Keynes with almost any problem you could think of and we are the only advice agency that can deal with such a wide range of complex issues and help people to take difficult and often life changing decisions.
All the advice we give is independent and often very detailed, and to ensure this, we hold the Advice Quality Standard (AQS) certificate meaning the help we give to people is of a high standard.
The training we provide is comprehensive and challenging but you will be the type of person that is determined and enjoys learning quickly.
These days, people’s problems are complex and can require huge amounts of dedication to bring a positive outcome. We expect a lot from our employees therefore we place a huge emphasis on work/life balance, and we will always try to be flexible in supporting you to achieve it.
Please read the following before you make an application
- Early closing– Some of our vacancies receive very high numbers of applications and we may close the vacancy early when we have reached a sufficient number of applicants. You are advised to submit your application as early as possible.
- Our application form should take around 45 mins to complete – there is no timer on the form so if it takes you longer than that please don’t worry.
- Unfortunately, we do not have the facility for you to save the application and return to it later. For a preview of the application form and the questions we will ask , you can click here to see a PDF version of the form.
- Applications must be submitted in full, especially those mandatory parts of the form marked with a red star.
- Please note that Section 6 of this Application ‘Tell us about you’ will ask you for more information about your experience, knowledge, skills and abilities. In this part of the form , there is a word limit for each of the responses you can give us. To help you prepare, please click here to take you to the PDF version. You can use this to draft your answers before copying them into the online application.
- Please take time to complete the Diversity Monitoring form at the start of the application, this will help us to understand any additional support needs you might have as part of the recruitment process.
- Please take time to read the Guidance Notes for Applicants.
- If you decide it is not the right time to apply for a paid position, why not look at some of our voluntary roles
Please scroll down to see our current vacancies
Jobs
| Role: | Administrator |
| Contract: | 12 Month Fixed Term |
| Hours: | 21.6 hours per week |
| Location: |
TBC Initially – Acorn House 361 Midsummer Boulevard Central Milton Keynes MK9 3HP |
| Salary: |
(Salary Band 6) £18,410 per annum FTE £11,046 Actual |
Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. We have been providing free, confidential, and impartial advice since 1972 and helped over 8000 local people last year.
We are looking for an enthusiastic, flexible, reliable, and confident person to join our Triage Team. The ideal candidate will provide support to clients via a range of channels, acting as the ‘first contact’ with the organisation for local people. They will conduct triage interviews with clients via telephone, video call and webchat to understand their problem better and in greater depth, as well as to determine the next steps for supporting them.
Triage and Referral Officers assess and identify the main issues relating to people’s welfare, debt, and housing enquiries, as well as other legal and practical problems. You will not need to be an ‘expert’ in any one subject, but in the time, a successful candidate will need to ‘know a little about a lot’ and full training will be given to them to develop a good foundation knowledge of each advice area.
The ideal candidate will also need to be patient, calm under pressure and possess great communication skills and able to explain information to people from a variety of backgrounds, including those living in the community who could be considered ‘vulnerable adults.
This is a challenging role within a service that is in high demand – especially considering Covid-19 and the social and economic impact of the pandemic. All our staff work to strict quality standards and ensure that all work is compliant with our contract funders.
Applicants need to be –
- Computer-literate, although training on our case recording systems will be given.
- Confident and have some experience of using telephony and video call systems.
- Confident in working to performance targets.
- Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
- Prepared to work independently and from home or a remote location if required.
A minimum of 12 months’ experience in an advice agency or similar setting is desirable.
The successful Applicant/s will be asked to undergo an Enhanced Disclosure and Barring Service (DBS) check.
| Closing date: | Thursday 27th May 2021 12:00pm |
| Interviews: | w/c 7th June 2021 |
| Job Description: | Click here to view the full Job Description |
| To Apply: | Please click here to complete the online application form. |
| Role: | Information, Advice and Guidance Officer |
| Contract: | Permanent |
| Hours: | 21.6 Hours 3 days per week |
| Location: | Skills Centre, Centre MK, 2nd Floor, 24 Silbury Arcade, Milton Keynes MK9 3ES |
| Salary: |
(Salary Band 3B) £25,401 FTE £15,241 Actual |
Are you passionate about making a positive impact on people’s lives by providing expert guidance and support in the pursuit of employment, training, and personal development?
Citizens Advice Milton Keynes is seeking an enthusiastic and dedicated individual to join our Works for Us team as an Information, Advice and Guidance Officer (IAGO).
Citizens Advice Milton Keynes has been a cornerstone of support for the community, offering free, confidential, and impartial advice since 1972. Our Works for Us team is committed to delivering a reliable, high-quality, multi-channel service to individuals in Milton Keynes, focusing on improving their skills, accessing employment-focused training, and engaging in personal development activities.
As an IAGO, you will work closely with the Works for Us Team Manager to ensure the efficient and effective delivery of employability services to the public. This includes providing face-to-face advice, phone support and email services The role demands adaptability to fast-changing priorities, compliance with quality standards, and a commitment to delivering in-depth employability advice and guidance.
The successful candidate will also need to be confident and able to provide coaching and training support to small groups of service users on a sessional basis.
Applicants need to:
- Be competent and confident in using IT, and specifically using IT applications and resources on websites.
- Have clear and accurate communication skills, both spoken and written.
- Be able to listen, understand and use information to conduct effective client interviews.
- Be able to work in a team, be organised and manage time effectively.
- Be confident in working towards performance targets.
- Be able to recognise the limits and boundaries of the role.
A background in advice giving, coaching, or tutoring is desirable but not essential. Full training and induction will be provided.
The successful applicant/s will need to complete a Level 3 Qualification in Advice and Guidance as part of their initial training.
We are open to considering part-time and ‘job share’ arrangements for this post.
The successful Applicant/s will be asked to undergo a Disclosure and Barring Service (DBS) check.
| Interviews: | TBC Please note interviews will be held face to face |
| Job Description: | Click here to view the full Job Description |
| To Apply: | Please click here to complete the online application form. |
| Role: | Outreach Caseworker |
| Contract: | 12 Month Fixed Term |
| Hours: | 36 hours per week – Monday to Friday |
| Location: |
Acorn House 361 Midsummer Boulevard Central Milton Keynes MK9 3HP
|
| Salary: |
(Salary Band 5) £20,265 per annum
|
Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. We have been providing free, confidential, and impartial advice since 1972 and helped over 8000 local people last year.
We are looking for an enthusiastic, reliable and confident person to join our Casework Team. The ideal candidate will provide face to face advice and support to local people, including those living in the community who could be considered ‘vulnerable adults’. The Outreach Caseworker will assist clients with complex welfare, debt and housing enquiries, covering issues across each subject. This requires a good foundation knowledge of each advice area, so competence in these subjects is essential.
This is a challenging role, managing a demanding caseload, working to strict quality standards and ensuring that all work is compliant with our contract funders.
Applicants need to be –
- Computer-literate, although training on our case recording systems will be given.
- Confident in working to performance targets.
- Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
- Prepared to work independently and from a variety of community based locations.
A minimum of 12 months’ experience in an advice agency or similar setting is desirable.
The successful Applicant/s will be asked to undergo an Enhanced Disclosure and Barring Service (DBS) check.
| Closing date: | Monday 14 June 2021 at 12 noon |
| Interviews: | w/c Monday 21 June 2021 |
| Job Description: | Click here to view the full Job Description |
| To Apply: | Please click here to complete the online application form. |
| Role: | Digital Skills Officer (Part Time) |
| Hours: | 21.6 hours per week over 3 days |
| Location: | Skills Centre, Centre MK, 2nd Floor, 24 Silbury Arcade, Milton Keynes MK9 3ES and outreach locations where appropriate |
| Salary: |
(Salary Band 4) £24,764 FTE £14,859 Actual
|
Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. The organisation has been providing free, confidential, and impartial advice since 1972 and helps approximately 10,000 local people every year.
Since the pandemic, many of the local and national services that our clients need have been, or are being, moved online. This can disadvantage people who do not have the necessary knowledge, skills, or technology to access and use online services.
Working within our training, skills, and employability division – Works for Us, our Digital Skills Officer (DSO) will help people to access and use online services and support them to develop the skills and confidence they need to use digital technology effectively and safely. They’ll also need to be confident and able to provide coaching and training support to small groups of service users on a sessional basis.
We are looking for an enthusiastic, committed, and confident person to join our small, team of staff. The successful candidate will provide support and coaching to local people, on a one-to-one basis, course support and delivery, including those living in the community who could be considered vulnerable adults, that are digitally excluded and/or unemployed.
Applicants need to:
- Be competent and confident in using IT, and specifically using IT applications and resources on websites.
- Have clear and accurate communication skills, both spoken and written.
- Be able to listen, understand and use information.
- Be able to work in a team, be organised and manage time effectively.
- Be open to utilising emerging technologies and understanding its impact on recruitment.
- Be confident in working towards performance targets.
- Be able to recognise the limits and boundaries of the role.
A background in advice giving, coaching, or tutoring is desirable but not essential. Full training and induction will be provided.
The successful Applicant/s will be asked to undergo a Disclosure and Barring Service (DBS) check.
| Interviews: |
TBC Please note interviews will be held face to face |
| Job Description: | Click here to view the full Job Description |
| To Apply: | Please click here to complete the online application form. |
| Role: | Triage and Referral Officer |
| Hours: | 20 hours per week – Monday to Friday |
| Location: |
Acorn House 361 Midsummer Boulevard Central Milton Keynes MK9 3HP
|
| Salary: |
(Salary Band 5) £11,849.39 per annum Actual £21,328.91 per annum FTE |
Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. We have been providing free, confidential, and impartial advice since 1972 and helped over 8000 local people last year.
We are looking for an enthusiastic, flexible, reliable, and confident person to join our Triage Team. The ideal candidate will provide support to clients via a range of channels, acting as the ‘first contact’ with the organisation for local people. They will conduct triage interviews with clients via telephone, video call and webchat to understand their problem better and in greater depth, as well as to determine the next steps for supporting them.
Triage and Referral Officers assess and identify the main issues relating to people’s welfare, debt, and housing enquiries, as well as other legal and practical problems. You will not need to be an ‘expert’ in any one subject, but in the time, a successful candidate will need to ‘know a little about a lot’ and full training will be given to them to develop a good foundation knowledge of each advice area.
The ideal candidate will also need to be patient, calm under pressure and possess great communication skills and able to explain information to people from a variety of backgrounds, including those living in the community who could be considered ‘vulnerable adults.
This is a challenging role within a service that is in high demand – especially considering Covid-19 and the social and economic impact of the pandemic. All our staff work to strict quality standards and ensure that all work is compliant with our contract funders.
Applicants need to be –
- Computer-literate, although training on our case recording systems will be given.
- Confident and have some experience of using telephony and video call systems.
- Confident in working to performance targets.
- Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
- Prepared to work independently and from home or a remote location if required.
A minimum of 12 months’ experience in an advice agency or similar setting is desirable.
The successful Applicant/s will be asked to undergo an Enhanced Disclosure and Barring Service (DBS) check.
| Closing date: | Wednesday 5th July at 5pm |
| Interviews: |
To Be agreed Please note that interviews will be held face to face in Acorn House |
| Job Description: | Click here to view the full Job Description |
| To Apply: | Please click here to complete the online application form. |
| Role: | Senior Caseworker |
| Contract: | 12 Month Fixed Term |
| Hours: | 36 hours per week – Monday to Friday |
| Location: |
TBC Initially – Acorn House 361 Midsummer Boulevard Central Milton Keynes MK9 3HP
|
| Salary: |
(Salary Band 4) £22,408 per annum
|
Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. We have been providing free, confidential, and impartial advice since 1972 and helped over 8000 local people last year.
We are looking for an enthusiastic, reliable and confident person to join our Housing and Homelessness Project Team. The ideal candidate will provide face to face advice and support to local people, including those living in the community who could be considered ‘vulnerable adults’. The Senior Caseworker will assist clients with complex welfare, debt and housing enquiries, covering issues across each subject. This requires a good foundation knowledge of each advice area, so competence in these subjects is essential.
This is a challenging role, managing a demanding caseload, working to strict quality standards and ensuring that all work is compliant with our contract funders.
Applicants need to be –
- Computer-literate, although training on our case recording systems will be given.
- Confident in working to performance targets.
- Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
- Prepared to work independently and from a variety of community based locations.
A minimum of 12 months’ experience in an advice agency or similar setting is desirable.
The successful Applicant/s will be asked to undergo an Enhanced Disclosure and Barring Service (DBS) check.
| Closing date: | Tuesday 17 November 2020 at 5pm |
| Interviews: | w/c Monday 23 November 2020 |
| Job Description: | Click here to view the full Job Description |
| To Apply: | Please click here to complete the online application form. |
| Role: | Senior Money Adviser |
| Contract: | 12 Month Fixed Term |
| Hours: | 36 hours per week – Monday to Friday |
| Location: |
Acorn House 361 Midsummer Boulevard Central Milton Keynes MK9 3HP |
| Salary: |
(Salary Band 4) £22,408 per annum
|
Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. We have been providing free, confidential, and impartial advice since 1972 and helped over 8000 local people last year.
We have an excellent opportunity for an experienced, highly motivated Money Adviser to join our well established Casework Team. The focus of this post is to support our money advice casework service to clients across the borough of Milton Keynes.
You will need to have a minimum 12 months’ knowledge and experience of providing money advice casework including dealing with multiple debt, housing issues and income maximisation. You will have recent experience of working for a debt advice agency, either voluntary or statutory, and you will be able to provide debt advice to our clients, exploring relevant debt options, negotiating with creditors, progressing casework and keeping accurate case records.
Ideally, you will also have some experience of providing training and coaching to colleagues.
Applicants need to be –
- Computer-literate, although training on our case recording systems will be given.
- Confident in working to performance targets.
- Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
The successful candidate will be expected to maintain a minimum number of CPD points as part of their development and undertake accredited money advice training.
The successful Applicant/s will be asked to undergo a Disclosure and Barring Service (DBS) check.
| Closing date: | Friday 18 December 2020 at 5pm |
| Interviews: | TBC |
| Job Description: | Click here to view the full Job Description |
| To Apply: | Please click here to complete the online application form. |
| Role: | Team Manager – Works for Us Project |
| Contract: | 18 Month Fixed Term |
| Hours: | 28 hours per week (4 days per week) |
| Location: |
Acorn House 361 Midsummer Boulevard Central Milton Keynes MK9 3HP |
| Salary: |
Salary Band 3 £21,000 per annum Actual £27,000 per annum FTE |
Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. We have been providing free, confidential, and impartial advice since 1972 and helped over 8000 local people last year.
Following the incorporation of the Works for Us charity into Citizens Advice Milton Keynes, we’re looking for an experienced Team Manager to oversee delivery of our new employability, training, and advice service.
The Works for Us project provides free training, careers guidance and support for local people in and around Milton Keynes. Getting back into paid work or progressing your career can be difficult, and our team is there to help and guide people to get to where they want to be.
A well organized and adaptable manager, you will ensure the efficient and effective delivery of a reliable, high quality, multi-channel service. You’ll be adept at managing fast changing priorities and drive improvements and performance where required.
You will manage a small team of skilled and dedicated caseworkers, guidance officers and tutors all working to help people overcome their personal challenges and provide them with tailored careers training and practical advice to boost their confidence and give learn new skills.
You will also have experience of monitoring and evaluating training activities and practices to ensure we continue to meet the needs of local people, including the most vulnerable in society.
This is a challenging role within a service that is in high demand – especially considering Covid-19 and the social and economic impact of the pandemic. All our staff work to strict quality standards and ensure that all work is compliant with our contract funders.
Applicants need to be:
- Computer-literate, although training on our case recording systems will be given.
- Confident and have some experience of using telephony and video call systems.
- Confident in working to performance targets.
- Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
- Prepared to work independently and from home or a remote location if required.
A minimum of 12 months’ experience in an advice agency or similar setting is desirable.
The successful Applicant/s will be asked to undergo an Enhanced Disclosure and Barring Service (DBS) check.
| Closing date: | Wednesday 22 September 2021 12:00 Noon |
| Interviews: | w/c 27 September 2021 |
| Job Description: | Click here to view the full Job Description |
| To Apply: | Please click here to complete the online application form. |
| Role: | Outreach Caseworker |
| Contract: | Full Time |
| Hours: | 36 hours per week – Monday to Friday |
| Location: |
Acorn House 361 Midsummer Boulevard Central Milton Keynes MK9 3HP Outreaches: By Agreement |
| Salary: |
£21,328 to £23,584 per annum depending on experience. |
Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. We have been providing free, confidential, and impartial advice since 1972 and helped over 8000 local people last year.
We are looking for an enthusiastic, reliable and confident person to join our Team. The ideal candidate will provide face to face advice and support to local people, including those living in the community who could be considered ‘vulnerable adults’. The Outreach Caseworker will assist clients with complex welfare, debt and housing enquiries, covering issues across each subject. This requires a good foundation knowledge of each advice area, so competence in these subjects is essential.
This is a challenging role, managing a demanding caseload, working to strict quality standards and ensuring that all work is compliant with our contract funders.
Applicants need to be –
• Computer-literate, although training on our case recording systems will be given.
• Confident in working to performance targets.
• Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
• Prepared to work independently and from a variety of community-based locations.
A minimum of 12 months’ experience in an advice agency or similar setting is desirable.
The successful Applicant/s will be asked to undergo an Enhanced Disclosure and Barring Service (DBS) check.
| Interviews: |
To be agreed Please note interviews will be held face to face in Acorn House |
| Job Description: | Click here to view the full Job Description |
| To Apply: | Please click here to complete the online application form. |
| Role: | Outreach Caseworker |
| Hours: | Part Time – To Be Agreed |
| Location: |
Acorn House 361 Midsummer Boulevard Central Milton Keynes MK9 3HP Outreaches: By Agreement |
| Salary: | FTE – £21,328 to £23,584 per annum depending on experience |
Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. We have been providing free, confidential, and impartial advice since 1972 and helped over 8000 local people last year.
We are looking for an enthusiastic, reliable and confident person to join our Team. The ideal candidate will provide face to face advice and support to local people, including those living in the community who could be considered ‘vulnerable adults’. The Outreach Caseworker will assist clients with complex welfare, debt and housing enquiries, covering issues across each subject. This requires a good foundation knowledge of each advice area, so competence in these subjects is essential.
This is a challenging role, managing a demanding caseload, working to strict quality standards and ensuring that all work is compliant with our contract funders.
Applicants need to be –
• Computer-literate, although training on our case recording systems will be given.
• Confident in working to performance targets.
• Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
• Prepared to work independently and from a variety of community-based locations.
A minimum of 12 months’ experience in an advice agency or similar setting is desirable.
The successful Applicant/s will be asked to undergo an Enhanced Disclosure and Barring Service (DBS) check.
| Interviews: |
To be agreed Please note interviews will be held face to face in Acorn House |
| Job Description: | Click here to view the full Job Description |
| To Apply: | Please click here to complete the online application form. |
| Role: | Outreach Caseworker |
| Hours: | Full Time and Part Time Positions available |
| Location: |
Acorn House 361 Midsummer Boulevard Central Milton Keynes MK9 3HP Outreaches: By Agreement |
| Salary: |
£23,481.37 per annum FTE |
Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. We have been providing free, confidential, and impartial advice since 1972 and helped over 8000 local people last year.
We are looking for an enthusiastic, reliable and confident person to join our Team. The ideal candidate will provide face to face advice and support to local people, including those living in the community who could be considered ‘vulnerable adults’. The Outreach Caseworker will assist clients with complex welfare, debt and housing enquiries, covering issues across each subject. This requires a good foundation knowledge of each advice area, so competence in these subjects is essential.
This is a challenging role, managing a demanding caseload, working to strict quality standards and ensuring that all work is compliant with our contract funders.
Applicants need to be –
• Computer-literate, although training on our case recording systems will be given.
• Confident in working to performance targets.
• Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
• Prepared to work independently and from a variety of community-based locations.
A minimum of 12 months’ experience in an advice agency or similar setting is desirable.
The successful Applicant/s will be asked to undergo an Enhanced Disclosure and Barring Service (DBS) check.
| Interviews: |
To be agreed Please note interviews will be held face to face in Acorn House |
| Job Description: | Click here to view the full Job Description |
| To Apply: | Please click here to complete the online application form. |
| Role: | Macmillan Project Caseworker |
| Contract: | Permanent |
| Hours: | Full and Part Time Positions Available |
| Location: |
Acorn House 361 Midsummer Boulevard Central Milton Keynes MK9 3HP Outreaches: Stoke Mandeville Hospital, Milton Keynes University Hospital |
| Salary: |
Salary Band 4 £24,764.55 per annum FTE |
Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. We have been providing free, confidential, and impartial advice since 1972 and helped over 8000 local people last year.
We’ve been working in partnership with Macmillan Cancer Care for over 15 years, supporting people with cancer and their families. We are looking for an enthusiastic, reliable, and confident person to join our Casework Team to help people to cope with the ‘cost of cancer’.
Each year our Macmillan Caseworkers provide advice on practical and financial matters like benefits, debt and employment you can find out more about the service by watching this short video – Macmiilan Service Video
The ideal candidate will provide advice and support in person, via telephone, email and video call to patients undergoing treatment for cancer at Milton Keynes and Stoke Mandeville Hospitals. Macmillan Project Caseworkers will assist clients with complex welfare, debt and housing enquiries. This requires a good foundation knowledge of each advice area, so competence in these subjects is desirable, but full and ongoing training will be provided to support successful candidates in their professional development.
This is a challenging role, managing a demanding caseload and working with people at every stage of their cancer journey. All our advice work is carried out to the strictest quality standards, and we are committed to ensuring that all our advice work complements the wider services provided by both Citizens Advice and Macmillan Cancer Care.
Applicants need to be –
- Computer-literate, although training on our case recording systems will be given.
- Confident in working to performance targets.
- Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
- Prepared to work independently, sometimes remotely and also from a variety of community-based locations.
A minimum of 12 months’ experience in an advice agency or similar setting is desirable.
The successful Applicant/s will be asked to undergo an Enhanced Disclosure and Barring Service (DBS) check.
| Interviews: |
To be agreed Please note interviews will be held face to face in Acorn House |
| Job Description: | Click here to view the full Job Description |
| To Apply: | Please click here to complete the online application form. |
| Role: | Training, Volunteering, and Systems Manager |
| Contract: | Permanent |
| Hours: | 36 hours per week (Monday to Friday) |
| Location: |
Acorn House 361 Midsummer Boulevard Central Milton Keynes MK9 3HP |
| Salary: |
Salary Band 3 |
Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. We have been providing free, confidential, and impartial advice since 1972 and helped over 8000 local people last year.
We are seeking a dedicated and dynamic individual to join our Senior Management Team and oversee the core elements of our volunteering programme, and our Learning and Development strategy, as well as deliver in-house training, and provide first-line support to staff, trustees, and volunteers on our major operational systems.
This is a challenging role with a high level of accountability. Reporting to our Director, you will manage a demanding and varied workload , supporting staff and volunteers at every stage of their personal and professional development. The ideal candidate will have:
- A strong foundation knowledge of our various advice areas (competence in these subjects is desirable, but full and ongoing training will be provided).
- Excellent computer literacy (training on our local systems will be given).
- Confidence in working to performance targets.
- Excellent written and verbal communication skills, essential for providing exceptional customer service with a non-judgemental approach.
- The ability to work independently, sometimes remotely, and from various community-based locations.
All our advice work is carried out to the strictest quality standards, and we are committed to ensuring that all our advice work complements the wider services provided by both Citizens Advice Milton Keynes and its subsidiary – Works for Us.
Applicants need to –
- Have some experience in training and development roles.
- Be skilled in volunteer management, including recruitment, welfare, and disciplinary actions.
- Be capable of drafting and implementing strategic plans.
- Possess strong IT skills with the ability to coach others on key systems.
- Possess excellent communication, negotiation, and interpersonal skills.
A minimum of 12 months’ experience in an advice agency or similar setting is desirable.
We are committed to supporting the professional development of our staff. Full and ongoing training will be provided to support successful candidates.
The successful Applicant/s will be asked to undergo an Enhanced Disclosure and Barring Service (DBS) check.
If you are passionate about helping others and have the skills and experience required for this challenging role, we would love to hear from you.
| Closing Date: | Wednesday 7th August 2024 at 5pm |
| Interviews: | Week commencing 12th August 2024 Please note interviews will be held face to face in Acorn House, Milton Keynes |
| Job Description: | Click here to view the full Job Description |
| To Apply: | Please click here to complete the online application form. |
| Role: | Senior Outreach Caseworker |
| Contract: | 12 Month Fixed Term |
| Hours: | 36 hours per week – Monday to Friday |
| Location: |
Acorn House 361 Midsummer Boulevard Central Milton Keynes MK9 3HP Outreaches: By Agreement |
| Salary: |
Salary Band 4 £23,584 per annum |
Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. We have been providing free, confidential, and impartial advice since 1972 and helped over 8000 local people last year.
We are looking for an enthusiastic, reliable and confident person to join our Team. The ideal candidate will provide face to face advice and support to local people, including those living in the community who could be considered ‘vulnerable adults’. The Senior Outreach Caseworker will assist clients with complex welfare, debt and housing enquiries, covering issues across each subject. This requires a good foundation knowledge of each advice area, so competence in these subjects is essential.
This is a challenging role, managing a demanding caseload, working to strict quality standards and ensuring that all work is compliant with our contract funders.
Applicants need to be –
- Computer-literate, although training on our case recording systems will be given.
- Confident in working to performance targets.
- Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
- Prepared to work independently and from a variety of community based locations.
A minimum of 12 months’ experience in an advice agency or similar setting is desirable.
The successful Applicant/s will be asked to undergo an Enhanced Disclosure and Barring Service (DBS) check.
| Closing date: | Monday 31 October 2022 at 5pm |
| Interviews: |
w/c 7 November 2022 Please note interviews will be held face to face in Acorn House |
| Job Description: | Click here to view the full Job Description |
| To Apply: | Please click here to complete the online application form. |
| Role: | Social Prescribing Link Worker |
| Hours:20 | 20 hours per week – Monday to Friday |
| Location: |
Combination of:
|
| Salary: |
£27,162.50 FTE |
Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. We have been providing free, confidential, and impartial advice since 1972 and helped over 8000 local people last year.
We are looking for an enthusiastic, reliable and confident person to join us in delivering a new project based in local GP Surgeries. The ideal candidate will provide a Social Prescribing Link Worker service, to patients of Ascent Primary Care Network (Ascent PCN) in Milton Keynes, working to support patients and staff at each of their 3 medical centres across the area.
The Link Worker will take referrals from the PCN’s practices, and from a wide range of external agencies, and through self-referrals. They’ll work with people to identify issues that affect their health and wellbeing and co-produce a simple personalised care and support plan that connects them to non-medical community-based activities, groups and services that meet practical, social, and emotional needs.
This is a challenging role, managing a demanding caseload, working to strict quality standards and playing a full part in multi-disciplinary team of health and social care professionals. Successful candidates will be able to ensure that all work is compliant with our contract funder – Ascent PCN, and Citizens Advice standards.
Applicants need to be –
- Computer-literate, although training on our case recording systems will be given.
- Able to travel between each of the 3 surgeries in Milton Keynes.
- Confident in working to performance targets.
- Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
- Prepared to work independently and from a variety of community-based locations.
A minimum of 12 months’ experience in a social prescribing role or an agency providing advice, support and signposting (or similar setting) is desirable.
The successful Applicant/s will be asked to undergo an Enhanced Disclosure and Barring Service (DBS) check.
| Closing date: | Thursday 6 December 2024 |
| Interviews: |
To be confirmed in December 2024 Please note interviews will be held face to face in Acorn House |
| Job Description: | Click here to view the full Job Description |
| To Apply: | Please click here to complete the online application form. |
